FAQ

We provide a service for brands and apparel companies that allows them to start their company with a small quantity of 30 pieces per design. This also avoids the hassles of sampling. The small quantity allows them to test the market for their designs before they order in huge quantities.

RTN Sports strives to turn around orders within 4-5 weeks* from the date of receiving a complete order. A complete order consists of all logos/designs, quantities, colors, sizes and payment. These items must be received in order for the manufacturing of the order to commence. Any delay in receiving these details will hold up the production and will impede the turn around time. Orders received prior to or during federal bank holiday** may take slightly longer to produce. Details on this can be given at the time of placing the order.

If you are trying to order only 30 or 50 shirts, try increasing your quantity of shirts to 100, 200, or even 500. And see the difference in price per piece.

Yes, you can order a sample before ordering. Pre-production samples are produced in the exact same way as all the garments will eventually be produced on large-scale production. If you would like a sample before putting in an actual production order, we can accommodate your request during production but we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious with the ordering of the same garment. We provide both prototyping and sample production services.

If you do not answer or approve the sample e-mail within a month, your order will be automatically put on hold, and will restart when we receive your approval.

No, you cannot bring your own raw material or garments. Because, we work on creating the apparel from the scratch, we offer you 100% quality assurance on all the products we manufacture. So that, when you order your custom-made clothes, we can assure you high-end quality products. Further our production takes place in Pakistan, so it is expensive for a customer to ship the fabric, and more cost effective to buy it from here. 

Yes, you will always receive a proof of your order from Cut and Sew Apparel before it is put into production. We do not print, embroider, sublimate, or create anything without your express or written approval, we will try to show as much pictures as you want until you are satisfied and gives us a go ahead with the production.

Therefore, kindly review your proofs carefully and approve your order summary within 24 hours of your payment. Look over all at the information mentioned within the proof, carefully review the images, and request changes with anything you are not pleased with. And if you need changes made in your garments, immediately let us know upon the order receipt of your proof within 24 hours.

If you do not need any changes to your proof, then reply to the e-mail and let us know that you approve your proof for production. We do not move forward with production order until we have received written approval of a proof from our client.

With latest communication application WhatsApp, you are always connected to your Relationship manager here at RTN Sports. A dedicated Relationship Manager is assigned to you, who is responsible to work with you from design to delivery of your garments. We try to make the communication as effective and timely as possible like within 24 hours to three to four days excluding weekends, holidays, and other closures.

The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, review the order summary carefully as no changes can be made in it once it is forwarded to the production department.

We will inform you about any delays in the process of production if there are some issues, because all the garments are cut and sew products with diversified options, there is a possibility of delay in arranging fabric that is particularly not a running fabric.

Yes, we do provide the service of rush order. Just indicate that your production order should be rushed when you are ordering. Because, if you have submitted an order and then ask for it to be rushed, there is a chance our schedule of production will not allow us to fulfill your order as requested on the rushed time. There is a rush fees which is calculated by the day.

You can add garments within three days of placing your order. It all depends on the order type and how much time has passed. Once the period of adjustment has passed which is three days, we are unable to make quantity adjustments to your order.

You can cancel an order within 3 days once the payment is made.  If the garments that you have ordered have passed the 3 days period and have been sent for production then a cancellation charge of 30% of the order value will apply.

Payment is due once a customer places an order, the payment percentage depends on the ordering quantity and type of product.

We accept payments from Credit cards, Debit cards and Bank transfers.

The cost of shipment would depend mostly on your ordering quantity and the product type, the prices we quote are inclusive of shipment and hence when you send us the designs for a quote, we would be able to give you an actually cost inclusive of everything.

DHL, FedEx and Sky net Courier worldwide are our primary carriers for shipping and delivery. DHL and FedEx Priority mail may take up to four to five days to arrive and DHL Parcel Post can take two weeks to arrive within USA or Canada and up to two-three weeks to HI and AK. We might also use different courier services which seem best for the delivery location.

Please contact us directly through email at sales@rtnsports.com

No, you do not have to pay certain charges on re-ordering from RTN Sports. For instance, if you have paid to have your logo digitized into AI format, or if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be charged again when you re-order with RTN Sports.

Absolutely not, we do not share your personal information with anyone else. Your personal information will never be sold, given, or otherwise transmitted to a third party. We are fully committed to protect your privacy. However, we are legally bound to reveal information, including personal information of our clients, if the law enforces it.

Yes, we are proud to introduce our policy of 100% quality guarantee for all our products. We offer 100% quality assurance and not a single piece is going to be defective. If you order 100 pieces, you will get 100 pieces which are accurate as per your description. Our 100% quality guarantee policy includes:

1. No whole in any fabric/garment.

2. No lose threads.

3. No stitching errors.

4. 100% preshrunk.

5. No stains.

6. No printing mistakes.

7. According to provided sizes with 1-inch tolerance.

     8. Quality packing.

Yes. But before talking to you, we want you to send us the basic information about your order to save time. For example, if you are interested in Cut and Sew Manufacturing, speaking with a representative before submitting your information like CAD, mock-up, and/or tech-pack is essentially pointless.

We need a lot of information to answer any questions you may have. It may seem like a broad, easily-answered question to you but it actually hinge on several factors, depending on the service you choose.

We can gather the specific, relevant information about your product, your garment, and your project, and give you one accurate and right answer hand-tailored to your piece, situation, and finances.